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KeyLines Support

Our KeyLines developers are ready to help you with technical queries, bugs, feature requests and more.

If you can’t find the answers in our API Reference, Documentation or Demos pages, contact Support.

When reporting an issue, you can also send us a Playground link to show us your issue in a live environment.

How can we help?

KeyLines developers run our support team during normal working hours (9am-5pm GMT, Monday to Friday on business days). We can help with:

Queries on implementing KeyLines features.
Unexpected or undocumented behaviour that might be a bug.
Issues with following demos or documentation, or using source code.
Accessing the KeyLines site.
Requests for new features or enhancements.
Requests to improve the documentation.

Support Process

Every bug report goes through our rigorous support process:

It's logged immediately and you'll hear from us within one working day. In reality, our response times are much faster - typically within hours.
We try to reproduce it.
It's prioritised depending on how serious the impact is.
Once we've understood the issue, we'll let you know when to expect a fix. If it's a quick fix, we'll roll out a patch within days. Fixes to more complex issues are usually included in the next regularly released version.
When the fix is available, we'll contact you again to check things are working as expected.

Feature requests are important to us - every request is considered by our product management team and prioritised in our feature backlog alongside planned improvements.

KeyLines Additional Services

We hope our documentation provides you with everything you need to develop but if you need any further help to make the best use of KeyLines within your application, please get in touch and we can put you in contact with our team of experts.

Request a trial

What services do we offer?

Product Demonstrations

Do you have new developers joining your team that would benefit from an introduction to KeyLines? We're happy to set up a demo with our technical experts to help them understand what our products are all about and get them up to speed quickly.

Project Review

Want to know which features or improvements you could make to your application to make the best of the toolkit and make your application stand out? If you would like to present your current application to us, we can provide you with tips and tricks as well as advice on which features you could benefit from.

Product Roadmaps

Meet with a KeyLines Product Manager to hear all about upcoming releases, work in progress, and our longer term R&D projects. This is also a great opportunity to speak to us about your future development plans and find out how our roadmap might support them.

Partner Services

If you need more comprehensive help with the design and development of your application, we may be able to help you find a suitable partner. Contact us for more information.